Whirlpool WTW500CMW Washing Machine Common Problems and Troubleshooting

Welcome to our troubleshooting guide for the Whirlpool WTW500CMW washing machine. In this article, we’ll delve into common issues that users might encounter with this specific model, offering insights into their causes and effective troubleshooting solutions. From addressing performance concerns to resolving technical glitches, we aim to assist you in ensuring a seamless laundry experience with your Whirlpool WTW500CMW.

Table of Contents

Whirlpool WTW500CMW Washing Machine Overview

The Whirlpool WTW500CMW washing machine is designed to offer efficient and convenient laundry solutions. With a capacity of 5.3 Cu. Ft., this washer provides ample space for various load sizes, including bulky items like comforters. Its array of features includes a Clean Washer with affresh® Cycle, Deep Water Wash Option, ENERGY STAR® certification, and more, ensuring thorough cleaning while conserving resources.

Name of the FeatureDescription of the Feature
5.3 Cu. Ft. CapacityWash more than 3 baskets of clothes in a single load* thanks to our washer with 5.3 Cu. Ft. Capacity. You’ll even have the space you need for bulky items like comforters. (*Based on a 7-lb load.)
Clean Washer with affresh® CycleRun the Clean Washer with affresh® Cycle every 30 washes with an affresh® washing machine cleaner tablet or liquid chlorine bleach to thoroughly clean the inside of your washer.
Deep Water Wash OptionGet more water to help break down loose soils. This option automatically adds more water to your load, so heavily soiled clothes get an optimal clean. **Bulky Items Cycle only available with deepest water level.
ENERGY STAR® CertifiedENERGY STAR® Certified models exceed government standards to help conserve natural resources and save money on your utility bills.
EasyView™ Full-Width Slow-Close Glass LidEnjoy a clean, streamlined look with the slow-close see-through lid that lets you easily check on your load while it’s washing.
Extra Rinse OptionsTwo Extra Rinse options help ensure that messes and detergent are thoroughly rinsed away. Add it to heavily soiled clothes and loads with fabric softener to achieve an optimal clean.
Lid LockUnlock the lid any time simply by pressing the Start/Pause button. The lid automatically locks when the load sensing phase begins, at which point the Lid Lock icon on the console is illuminated.
Quick Wash CycleYour small, lightly soiled loads will be clean in as little as 30 minutes with the Quick Wash Cycle.* (*Based on a 3-lb load.)
Single Load DispenserAdd detergent and fabric softener to their designated compartments so each gets dispensed at just the right time during the cycle.
Smooth ImpellerGive clothes a thorough yet gentle clean. Designed so clothes have more room to move, the surface and vanes also help drive clothes from the outer rim to the center, where the deepest cleaning happens.
Smooth Spiral Stainless Steel Wash BasketHelp protect fabrics with this stainless steel wash basket that gently guides clothes during the wash.
Name of the SpecificationDescription of the Specification
Automatic Temperature ControlsYes
Control LocationRear
Sales Demo ModeYes
Wash TempYes

Causes of Common Problems with the Whirlpool WTW500CMW Washing Machine

Explore the common problems encountered with the Whirlpool WTW500CMW washing machine and their corresponding troubleshooting solutions in the sections below.

Common Issues with the Whirlpool WTW500CMW Washing Machine

1. No Power or Washer Won’t Start

Description: The washer shows no signs of power when attempting to start.

Cause: This issue might stem from a power supply problem, a tripped circuit breaker, or a faulty power cord.


  • Ensure the power cord is securely plugged into a functioning outlet.
  • Check the circuit breaker and reset if necessary.
  • Inspect the power cord for any damage or loose connections; replace if needed.

2. Water Leaks during Operation

Description: Water leaks are observed either during the washing cycle or while the machine is idle.

Cause: Possible causes include damaged hoses, loose connections, or a malfunctioning water inlet valve.


  • Inspect hoses for cracks or leaks; replace if damaged.
  • Tighten all hose connections to ensure they are secure.
  • Examine the water inlet valve for any defects or debris; clean or replace if necessary.

3. Excessive Vibration or Shaking

Description: The washer excessively vibrates or shakes during operation.

Cause: Uneven placement, overloaded drum, or damaged leveling legs may cause this issue.


  • Ensure the washer is placed on a level surface.
  • Check for overloaded loads and redistribute clothes evenly.
  • Inspect leveling legs for damage and adjust them to stabilize the washer.

4. Abnormal Noises during Operation

Description: Unusual or loud noises are heard during the washing cycle.

Cause: This issue might arise from foreign objects in the drum, worn-out bearings, or a malfunctioning motor.


  • Check the drum for any foreign objects (coins, buttons) that may be causing the noise; remove if found.
  • If the noise persists, it could indicate worn-out bearings or motor issues; seek professional inspection and repair.

5. Foul Odors or Mold Build-Up

Description: Unpleasant odors emanate from the washer or visible mold is present inside.

Cause: Residual moisture and detergent residues can create an environment conducive to mold growth.


  • Run a cleaning cycle using hot water and a specialized washer cleaner.
  • Regularly leave the washer door ajar after cycles to allow air circulation and prevent mold formation.

6. Clothes Not Properly Cleaned

Description: Clothes emerge from the cycle with visible stains or unclean areas.

Cause: Insufficient detergent, overcrowded loads, or a malfunctioning agitator may lead to inadequate cleaning.


  • Use the recommended amount of detergent for each load.
  • Avoid overloading the washer; provide ample space for clothes to agitate properly.
  • Inspect the agitator for any damage or obstructions; replace if needed.

7. Excessive Suds during Wash Cycle

Description: Excessive foam or suds accumulate inside the washer.

Cause: Overuse of detergent, using the wrong type of detergent, or water temperature issues may cause excessive sudsing.


  • Reduce detergent usage; follow manufacturer guidelines for the correct amount.
  • Ensure the detergent used is suitable for high-efficiency (HE) washers if applicable.
  • Use colder water for washing to mitigate excess suds formation.

8. Spin Cycle Problems

Description: Issues arise during the spin cycle, such as incomplete spinning or the cycle not engaging.

Cause: Unbalanced loads, faulty lid switch, or a malfunctioning drive belt can lead to spin cycle problems.


  • Reposition and balance the load within the drum.
  • Check the lid switch for any damage or obstruction; replace if necessary.
  • Inspect the drive belt for wear or damage; replace if it appears worn out.

9. Error Codes Displayed

Description: The washer displays error codes during operation.

Cause: Various internal issues, such as sensor malfunctions or electrical problems, can trigger error codes.


  • Refer to the washer’s manual to identify the specific error code and recommended troubleshooting steps.
  • Check for loose connections or damaged components indicated by the error code.
  • If unable to resolve, contact a certified technician for further diagnosis and repair.

10. Slow or No Water Filling

Description: The washer takes an extended time to fill with water or does not fill at all.

Cause: Clogged filters, faulty water inlet valves, or water pressure issues may hinder proper water filling.


  • Inspect and clean the inlet hose filters for any debris or blockages.
  • Check the water inlet valves for proper functioning; replace if defective.
  • Ensure sufficient water pressure is reaching the washer by checking household water supply.

11. Excessive Noise during Operation

Description: Unusual or loud noises occur during the washing machine’s operation.

Cause: Loose components, worn-out bearings, or a malfunctioning pump can lead to excessive noise.


  • Inspect for loose parts or foreign objects inside the drum; tighten or remove as necessary.
  • Check the bearings for wear and tear; replace them if they show signs of damage.
  • Examine the pump for obstructions or malfunctions; replace if necessary.

12. Water Leakage

Description: Water leaks from the washing machine during operation or while idle.

Cause: Damaged hoses, worn gaskets, or overloading the machine may result in water leakage.


  • Inspect hoses and connections for any cracks or damage; replace if necessary.
  • Check gaskets and seals for wear and tear; replace them if leaking.
  • Avoid overloading the washer to prevent excess stress on seals and gaskets.

13. Foul Odors from Washer

Description: Unpleasant smells emit from the washing machine, affecting laundered clothes.

Cause: Mold, mildew, or detergent residue buildup inside the washer can cause unpleasant odors.


  • Run a cleaning cycle using a washer cleaner or a mixture of vinegar and baking soda to eliminate mold and mildew.
  • Regularly leave the washer door open after cycles to allow proper air circulation and prevent mold growth.
  • Reduce detergent usage and avoid using excessive fabric softener to prevent residue buildup.

14. Timer or Cycle Control Malfunctions

Description: Timer or cycle controls fail to function correctly or cause disruptions in the washing process.

Cause: Electrical faults, control board issues, or faulty timer components may lead to malfunctioning controls.


  • Reset the washing machine by unplugging it for a few minutes and then plugging it back in.
  • Inspect the control board for any visible damage or loose connections; repair or replace if necessary.
  • If unable to resolve, contact a professional technician for further diagnosis and repair.

15. Unusual Vibrations

Description: Excessive or irregular vibrations occur during the washer’s operation.

Cause: Unbalanced loads, leveling issues, or worn-out suspension rods can cause abnormal vibrations.


  • Reposition the load to ensure it’s evenly distributed inside the drum.
  • Check and adjust the washer’s leveling feet to ensure it’s stable on the floor.
  • Inspect the suspension rods for damage or wear; replace if necessary.

16. Failure to Spin

Description: The washing machine fails to enter or complete the spinning cycle.

Cause: Issues with the lid switch, belt, motor, or control board can lead to a failure in the spinning process.


  • Check the lid switch for any damage or defects; replace if necessary to ensure proper functionality.
  • Inspect the drive belt for wear or damage; replace it if it’s loose or worn out.
  • Test the motor for continuity or visible damage; if faulty, consider replacing it.
  • Examine the control board for any burnt-out components or loose connections; repair or replace if needed.

17. Inadequate Water Drainage

Description: Water remains in the washer after the cycle, failing to drain completely.

Cause: Clogged drainage hoses, a faulty pump, or issues with the drainage system may prevent proper water drainage.


  • Inspect and clear any obstructions or debris in the drainage hoses; ensure they are free-flowing.
  • Check the pump for blockages or malfunctions; clean or replace the pump if necessary.
  • Examine the drainage system for any kinks or clogs; clear them to enable proper water flow.

18. Excessive Water Usage

Description: The washing machine consumes more water than usual during cycles.

Cause: Faulty water inlet valves, pressure switches, or programming issues may cause excessive water usage.


  • Check the water inlet valves for leaks or improper closure; replace if there are signs of malfunction.
  • Inspect the pressure switch for any faults or defects; replace it if necessary to regulate water levels.
  • Review the washer’s settings to ensure proper program selection and avoid overfilling.

19. Flickering or Unresponsive Display

Description: The display screen on the washing machine flickers, shows errors, or becomes unresponsive.

Cause: Electrical issues, faulty control panels, or damaged display components can cause display malfunctions.


  • Check the power supply and connections; ensure a stable power source and no loose connections.
  • Inspect the control panel and display for any visible damage or loose connections; repair or replace if needed.
  • Reset the washing machine by unplugging it for a few minutes, then plug it back in to see if the display resets.

20. Unusual Smells from Drainage System

Description: Foul odors emanate from the washing machine’s drainage system or utility area.

Cause: Mold, mildew, or bacterial growth within the drainage system or filters can lead to unpleasant odors.


  • Clean the drainage system, including filters, to eliminate mold and mildew; use specialized cleaning agents or vinegar solutions.
  • Run hot water cycles periodically to flush out any residue or buildup within the drainage system.
  • Ensure proper ventilation in the laundry area to prevent moisture accumulation, reducing the chance of odors.

21. Excessive Vibration During Spin

Description: The washing machine vibrates excessively, especially during the spin cycle.

Cause: Imbalance due to uneven loads, loose components, or issues with leveling can cause excessive vibrations.


  • Ensure the machine is leveled properly by adjusting the feet; use a level tool to check for balance.
  • Distribute the load evenly within the washer drum; avoid overloading or underloading the machine.
  • Check for any loose parts, such as shipping bolts or nuts, and tighten them if found.

22. Failure to Start

Description: The washing machine does not start or respond when attempting to begin a cycle.

Cause: Issues with the power supply, door latch, or control panel may prevent the washer from starting.


  • Ensure the power cord is plugged in correctly and the power outlet is functional.
  • Check the door latch or lock for any obstructions or defects; replace if necessary.
  • Inspect the control panel for error codes or malfunctioning buttons; consider resetting the machine or seeking professional help.

23. Noisy Operations

Description: The washing machine produces unusual or loud noises during various cycles.

Cause: Worn-out components, such as bearings, belts, or motor parts, can lead to excessive noise.


  • Inspect the belt for signs of wear or damage; replace it if it’s loose or frayed.
  • Check the bearings or motor for any grinding or squealing sounds; replace if they seem faulty.
  • Ensure the machine is leveled properly to minimize vibrations that may cause noise.

24. Water Leakage

Description: Water leaks from the washing machine during operation or when not in use.

Cause: Damaged hoses, loose connections, or faulty seals can result in water leakage.


  • Inspect all hoses for any cracks, leaks, or loose connections; replace or tighten them accordingly.
  • Check the door seal for tears or damage; replace it if necessary to prevent leaks.
  • Ensure the detergent dispenser drawer is properly closed and sealed during operation.

25. Peculiar Odors on Clean Laundry

Description: Clean laundry comes out of the washer with unusual odors.

Cause: Residue buildup, mold, or mildew within the washer can transfer odors to clean clothes.


  • Run hot water cycles periodically to clean out any buildup within the machine.
  • Use cleaning agents specifically designed for washing machines to eliminate mold or mildew.
  • Leave the door ajar after each use to allow air circulation and prevent moisture buildup.

Whirlpool WTW500CMW Washing Machine User Reviews

Positive Reviews from Whirlpool WTW500CMW Electric Washing Machine Users

Several users expressed satisfaction with different aspects of the Whirlpool WTW500CMW Electric washing machine. Here are some highlighted positive experiences:

  • Some users were satisfied with the machine’s large capacity, particularly for washing large comforters and throw rugs.
  • Others appreciated the simplicity and effectiveness of the machine’s controls, mentioning that it worked great with fewer buttons.
  • A significant number of users found the design and spaciousness of the washer commendable, making laundry tasks more convenient.
  • Many users mentioned that the washer was a great upgrade, providing quick and quiet operations, akin to a new age of appliances.
  • Several users were happy with the overall performance of the washer, expressing contentment with its functionality while expressing a desire for a timer feature.

Overall, the positive feedback from users highlights the machine’s efficiency, spaciousness, ease of use, and its substantial impact on enhancing the laundry experience.

Negative User Reviews of the Whirlpool WTW500CMW Electric Washing Machine

  • Some users were not satisfied with the cleaning performance associated with the machine. They reported that even after multiple attempts, certain items like quilts or whites remained dirty or appeared dingy.
  • Several customers expressed frustration with the frequent breakdowns of the machine. Despite repair attempts, it often malfunctioned shortly after, causing inconvenience and dissatisfaction.
  • There were complaints about the inefficiency of the repair service. Users reported long waiting times for technicians to arrive and still experienced ongoing issues even after multiple repair visits.
  • A few users found the machine’s lack of an agitator challenging to adapt to. They mentioned longer cycle times and expressed a need for time to get used to this design feature.
  • Some customers encountered issues with water leakage, resulting in puddles at the bottom of the tub, raising concerns about the machine’s functionality and potential water wastage.

Upon analyzing the negative feedback from users of the Whirlpool WTW500CMW Electric washing machine, it’s evident that several common issues revolved around cleaning performance, frequent breakdowns, inefficiencies in repair services, challenges adapting to new features, and concerns about water leakage. These problems significantly impacted user satisfaction.

However, despite these issues, it’s important to note that the majority of users expressed satisfaction with the Whirlpool WTW500CMW Electric washing machine, indicating positive experiences with various aspects of its performance.

Whirlpool WTW500CMW Washing Machine Manual

The operating instructions for the Whirlpool WTW500CMW can be found on the manufacturer’s website.

Whirlpool WTW500CMW Electric Washing Machine Frequently Asked Questions

1. How can I resolve issues with the cleaning performance of my Whirlpool WTW500CMW washing machine?

To improve cleaning performance, ensure not to overload the machine, use the appropriate detergent amount, and select suitable wash cycles based on the fabric type and soil level.

2. What should I do if my Whirlpool WTW500CMW washing machine frequently breaks down?

If the machine has frequent breakdowns, consider contacting the manufacturer’s customer service or a certified technician for comprehensive troubleshooting and repairs.

3. How can I address water leakage issues in my Whirlpool WTW500CMW washing machine?

If you notice water leakage, inspect hoses for damages or loose connections. Additionally, ensure the machine is on a level surface and not overloaded. If issues persist, seek professional assistance.


For any issues with the Whirlpool WTW500CMW Electric washing machine, users are advised to consult the provided manual, reach out to customer service, or contact an authorized service center to effectively troubleshoot and resolve problems.

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About the author

David Brimson, a seasoned professional in the household appliance industry, began his career with an extensive tenure in the assembly production of major household appliance brands. Leveraging his hands-on experience, he embarked on the establishment and growth of a network of repair shops.

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