LG WM5700HVA Washing Machine Common Problems and Troubleshooting

Welcome to our guide on common problems and troubleshooting for the LG WM5700HVA washing machine. If you own this powerful and feature-packed washing machine, you know the importance of keeping it in optimal condition. In this article, we’ll address common issues that users might encounter with the LG WM5700HVA and provide solutions to help you keep your laundry routine running smoothly.

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LG WM5700HVA Washing Machine Overview

The LG WM5700HVA washing machine is a top-of-the-line appliance designed to simplify and enhance your laundry experience. With a capacity of 4.5 cu. ft., this front-load washer offers a variety of innovative features, including built-in intelligence for automatic wash adjustments, a powerful TurboWash 360 cycle, and convenient technologies like ezDispense® and ThinQ Technology. The washer’s robust specifications, such as a stainless steel drum, multiple wash cycles, and smart capabilities, make it a standout choice for residential use.


Feature Name Feature Description
Built-in Intelligence Takes Out The Guesswork Built-in sensors use AI technology to detect fabric texture & load size, then automatically select the right wash motions, temperatures and more for advanced fabric care.
Power Clean Big Loads in Under 30 Minutes 5 powerful jets spray clothes from multiple angles for a complete clean in under 30 minutes.
ezDispense® Automatic Dispenser No need to retrieve detergent and fabric softener every laundry day. Thanks to ezDispense® Automatic Dispenser, a single fill lasts for up to 18 to 31 wash cycles.
Allergiene™ Cycle AAFA certified LG washers with the Allergiene™ Cycle remove over 95% of pet dander and dust.
Simply. Brilliant. The modern flat front design, graphite steel finish and tinted, tempered glass doors bring a premium point of view to your laundry space.
Information at Every Turn The intuitive digital dial control gives you more information with each turn. From descriptions of each setting, helpful prompts, status updates and remaining cycle time.
Get It All Done In Less Time Ultra Large Capacity (4.5 cu. ft.) means you have even more room to do laundry in fewer loads.
Smooth Surface Helps Prevent Snags Unlike porcelain and plastic, stainless steel tub avoids chips that snag on and ruin clothing.
Smart Pairing With Smart Pairing, the washer can even tell the dryer to select a compatible drying cycle, making it the ultimate laundry hack.
Life’s Better When Your Home Runs Smart Discover ThinQ Care in the ThinQ® app and get proactive usage, maintenance and diagnostic alerts on your phone to help keep your LG smart appliances running smoothly.
Wash Two Loads At The Same Time Wash small loads that can’t wait or two loads at once with the LG SideKick® Pedestal Washer


Specification Name Specification Description
Color Graphite Steel
Type Front Load
Capacity 4.5 cu. ft.
Control Type Digital and Knobs
Maximum Spin Speed (RPM) 1300
Temperature Settings 5
Drum Material Stainless Steel
Usage Residential
Steam Cycle Yes
Wash Cycles 25
Smart Appliance Yes
Wi-Fi Yes
Works with Brand Specific App Yes
Remote Diagnostics Yes
Remote Monitoring Yes
Sanitize Cycle Yes
Leveling Legs Yes
ColdWash Technology Yes
ThinQ Technology Yes
Allergiene Cycle Yes
TurboWash 360 Yes
ezDispense Yes
Digital Dial Control Yes
Drum Lighting Yes
NeveRust Stainless Steel Drum Yes
10 Year Warranty on Direct Drive Motor Yes
Electrical Specification
Volts 120 Volts
Amps 15 Amps
Frequency 60 Hz
AAFA Certified Yes
Energy Star Yes
ADA Compliant No
Exterior Width 27″
Width 27″
Height 39″
Depth 30.25″
Weight 218.2 lbs

Causes of Common Problems with the LG WM5700HVA Washing Machine

In the following sections, we will explore common problems that users may encounter with the LG WM5700HVA washing machine and provide troubleshooting solutions to help you address these issues effectively.

Common Problems and Troubleshooting for LG WM5700HVA Washing Machine

1. Uneven Load and Noisy Spin

Description: During the spin cycle, the washer produces excessive noise, and the load seems uneven.

Cause: Unevenly distributed laundry or heavy items on one side of the drum can lead to imbalance.


  • Stop the cycle and redistribute the load evenly.
  • Ensure there are no heavy items on one side.
  • Use a spirit level to check if the machine is level.

2. Slow Water Drainage

Description: Water takes longer than usual to drain from the machine.

Cause: Clogged drainage filter or hose may impede the water flow.


  • Inspect and clean the drainage filter regularly.
  • Ensure the drainage hose is not kinked or obstructed.
  • Check for any foreign objects blocking the drain pump.

3. Foul Odor Inside the Drum

Description: A persistent unpleasant smell lingers inside the washing machine.

Cause: Residue from detergent, fabric softener, or trapped moisture may contribute to odor.


  • Run a cleaning cycle using a washing machine cleaner.
  • Wipe the drum, door seal, and detergent dispenser regularly.
  • Leave the door ajar after each wash to allow proper ventilation.

4. Error in Smart Appliance Connectivity

Description: Issues with the smart appliance features or connectivity.

Cause: Wi-Fi or app-related issues may disrupt the connection with the smart features.


  • Check the Wi-Fi connection and ensure it is stable.
  • Update the ThinQ app and firmware if available.
  • Reconnect the washing machine to the Wi-Fi network.

5. Excessive Vibration During Spin

Description: The washing machine vibrates excessively, especially during the spin cycle.

Cause: Uneven flooring or an unbalanced load may lead to excessive vibration.


  • Ensure the machine is placed on a level surface.
  • Check for any obstacles beneath the washing machine.
  • Reduce the load size for better balance.

6. Water Leaking from the Door

Description: Water is leaking from the front door of the washing machine during a wash cycle.

Cause: Damaged door seal or improper door closure can lead to water leakage.


  • Inspect the door seal for any visible tears or damage.
  • Ensure the door is securely closed before starting a cycle.
  • Clean the door seal and glass to ensure a proper seal.

7. Clothes Not Rinsed Properly

Description: After a wash cycle, detergent residue remains on clothes, indicating inadequate rinsing.

Cause: Clogged detergent dispenser, improper detergent usage, or water supply issues may affect rinsing.


  • Clean the detergent dispenser and ensure proper usage.
  • Use the correct type and amount of detergent for each load.
  • Check water supply and ensure proper water pressure.

8. Door Won’t Open After Cycle

Description: The washing machine door remains locked and won’t open even after the cycle is complete.

Cause: The door lock mechanism or electronic control issues can lead to this problem.


  • Wait for a few minutes as there may be a delay in unlocking.
  • If the delay persists, check for error codes and consult the manual.
  • If all else fails, contact LG customer support for assistance.

9. Excessive Foam During Wash

Description: Too much foam is generated during the wash cycle, causing overflow or excessive suds.

Cause: Incorrect detergent type, excessive detergent usage, or water softener issues can lead to excessive foam.


  • Use a low-sudsing detergent suitable for front-load washers.
  • Ensure proper detergent measurements for each load.
  • Check water hardness and adjust the detergent accordingly.

10. Drum Not Spinning

Description: The drum fails to spin, and clothes remain soaked at the end of the cycle.

Cause: Belt issues, motor problems, or electronic control malfunctions can result in the drum not spinning.


  • Check for any visible damage or looseness in the drive belt.
  • Inspect the motor and electrical components for faults.
  • If issues persist, seek professional assistance for repairs.

11. Unresponsive Controls

Description: The control panel becomes unresponsive, and buttons fail to register inputs.

Cause: Electrical issues or control panel malfunctions may result in unresponsive controls.


  • Check for loose or damaged wiring in the control panel.
  • Power cycle the washing machine by unplugging and reconnecting.
  • If problems persist, consult the user manual for reset procedures.

12. Excessive Shaking During Spin

Description: The washing machine shakes excessively during the spin cycle, causing disruption.

Cause: Uneven flooring, unbalanced load, or machine leveling issues can contribute to excessive shaking.


  • Ensure the machine is placed on a level surface.
  • Check for any obstacles beneath the washing machine.
  • Redistribute the load for better balance.

13. Strange Odors from the Drain Pump

Description: Foul smells emanate from the drain pump area during or after a wash cycle.

Cause: Accumulation of debris, lint, or foreign objects in the drain pump can lead to odors.


  • Clean the drain pump and remove any debris or foreign objects.
  • Run a cleaning cycle with a washing machine cleaner.
  • Regularly check pockets for items that may contribute to odors.

14. Inconsistent Water Temperature

Description: The washing machine delivers inconsistent water temperatures during different wash cycles.

Cause: Water supply issues, faulty temperature sensors, or heating element problems can affect water temperature.


  • Check that hot and cold water supplies are connected correctly.
  • Inspect temperature sensors and replace if necessary.
  • If problems persist, consult professional technicians for repairs.

15. Excessive Water Usage

Description: The washing machine consumes more water than usual, leading to higher water bills.

Cause: Water inlet valve issues or incorrect cycle selection can result in excessive water usage.


  • Check for any leaks or issues with the water inlet valve.
  • Ensure the correct cycle and water level settings are selected.
  • Consider running smaller loads to optimize water usage.

16. Prolonged Wash Cycle Duration

Description: The washing machine takes much longer than usual to complete a wash cycle.

Cause: Issues with the water inlet valve, pressure switch, or control board can lead to prolonged wash times.


  • Check for clogs in the water inlet valve and clean if necessary.
  • Inspect the pressure switch for proper functioning and replace if needed.
  • If problems persist, consult the user manual for error code interpretation.

17. Clothes Come Out Wrinkled

Description: Clothes emerge from the wash cycle with excessive wrinkles.

Cause: Overloading the drum, using incorrect spin settings, or prolonged post-wash standing can cause wrinkles.


  • Avoid overloading the drum to allow proper movement during the cycle.
  • Adjust spin settings based on fabric types and garment care labels.
  • Remove clothes promptly after the cycle to prevent wrinkles.

18. Noisy Pump Operation

Description: The pump produces loud or unusual noises during the draining process.

Cause: Foreign objects, debris, or pump malfunctions can contribute to noisy pump operation.


  • Inspect the drain pump for any visible debris or obstructions.
  • If the noise persists, consider replacing the drain pump.
  • Run a maintenance cycle with a washing machine cleaner to remove residue.

19. Incomplete Detergent Dispensing

Description: The detergent dispenser fails to release the detergent properly during the wash cycle.

Cause: Clogs in the dispenser, using the wrong detergent type, or dispenser malfunctions can cause incomplete dispensing.


  • Clean the detergent dispenser regularly to prevent clogs.
  • Use a detergent suitable for automatic dispensers.
  • If issues persist, inspect and replace the dispenser unit if necessary.

20. Persistent Error Codes

Description: The washing machine consistently displays error codes, impacting normal operation.

Cause: Various technical malfunctions, sensor issues, or electronic control problems can trigger error codes.


  • Refer to the user manual to interpret error codes and follow recommended actions.
  • If issues persist, contact LG customer support for further assistance.
  • Consider resetting the machine or performing a hard reboot.

21. Unusual Smells from the Drum

Description: Unpleasant odors emanate from the drum even after regular cleaning.

Cause: Mold or mildew growth inside the drum or rubber gasket can result in persistent smells.


  • Run a hot water cycle with vinegar to eliminate mold or mildew.
  • Clean the rubber gasket and drum thoroughly after each use.
  • Leave the door open between cycles to allow for proper ventilation.

22. Clothes Stuck in Door Seal

Description: Garments sometimes get trapped in the door seal, preventing the door from closing.

Cause: Overloading the machine or improper placement of clothes can lead to items getting caught in the door seal.


  • Avoid overloading the drum to prevent items from getting stuck.
  • Ensure clothes are evenly distributed before starting a cycle.
  • Gently remove any trapped garments from the door seal.

23. Excessive Wear on Clothes

Description: Clothes show signs of excessive wear, such as fraying or pilling.

Cause: Overloading, using the wrong wash cycle, or worn-out drum components can contribute to excessive wear.


  • Follow recommended load capacities for each wash cycle.
  • Choose appropriate wash cycles based on fabric types.
  • Inspect the drum for any rough edges or damage and replace if necessary.

24. Spin Cycle Pauses Intermittently

Description: The spin cycle pauses and resumes intermittently during a wash.

Cause: Imbalance issues, sensor malfunctions, or electrical problems can cause interruptions in the spin cycle.


  • Ensure the load is evenly distributed to prevent imbalance.
  • Check for any loose or damaged wiring in the control panel.
  • If problems persist, consult the user manual for guidance.

25. Drum Doesn’t Fill with Water

Description: The drum fails to fill with water at the beginning of a wash cycle.

Cause: Water inlet valve issues, clogged filters, or water supply problems can result in a failure to fill.


  • Inspect the water inlet valve for clogs or damage.
  • Clean or replace filters to ensure proper water flow.
  • Check water supply and address any issues with water pressure.

LG WM5700HVA Washing Machine User Reviews

Discover what users are saying about the LG WM5700HVA Electric washing machine. Read through positive experiences and satisfaction shared by customers who have used this appliance.

Positive Reviews from LG WM5700HVA Electric Washing Machine Users

  • Some users were delighted with the efficient washing performance of the LG WM5700HVA. The machine’s ability to handle various fabric types and sizes while providing excellent cleaning results was a standout feature.
  • Several customers praised the innovative features, such as the Built-in Intelligence and ezDispense® Automatic Dispenser. The AI technology that detects fabric texture and load size, along with the convenience of automatic detergent dispensing, was highlighted as a time-saving and user-friendly aspect.
  • Positive feedback was received regarding the Allergiene™ Cycle, certified by the AAFA. Users with allergy concerns appreciated the machine’s effectiveness in removing pet dander and dust, contributing to a healthier laundry environment.
  • Many users expressed satisfaction with the large capacity of the LG WM5700HVA, emphasizing the ability to wash more laundry in fewer loads. This feature was particularly appreciated by those with substantial laundry needs.
  • Customers were pleased with the sleek and modern design of the washing machine. The flat front design, graphite steel finish, and tinted, tempered glass doors added a premium aesthetic to their laundry spaces.

Conclusively, positive reviews for the LG WM5700HVA Electric washing machine highlight its exceptional washing performance, innovative features, allergy-friendly cycles, large capacity, and appealing design. Users appreciate the machine’s ability to simplify laundry tasks and provide an overall positive and efficient washing experience.

Negative User Reviews of the LG WM5700HVA Electric Washing Machine

  • Some users experienced issues with the washing machine’s prolonged wash cycle duration. Complaints included cycles taking significantly longer than expected, leading to inconvenience and dissatisfaction.
  • Several customers reported problems with the detergent dispenser, specifically with the ezDispense® Automatic Dispenser. Users mentioned inconsistent dispensing and, in some cases, complete failure, requiring manual intervention and disrupting the automated process.
  • There were negative comments about excessive wear on clothes. Some users noticed signs of fraying, pilling, or general wear and tear on their garments, raising concerns about the impact on clothing quality over time.
  • Users expressed frustration with occasional noisy pump operation during the draining process. Loud or unusual sounds coming from the pump were reported, leading to discomfort and concern about potential issues with the machine.
  • Several customers reported difficulties with the machine’s digital dial control. Users found the interface less intuitive than expected, with some struggling to navigate through settings and interpret the information provided.

Conclusively, negative feedback for the LG WM5700HVA Electric washing machine highlights issues with prolonged wash cycles, detergent dispenser functionality, clothing wear, pump noise, and concerns about the digital dial control. While these problems were reported, it’s important to note that they represent a minority of user experiences, and the majority of customers expressed satisfaction with the appliance.

LG WM5700HVA Washing Machine Manual

The operating instructions for the LG WM5700HVA Electric washing machine can be found on the manufacturer’s website. Please visit the official LG website for the most up-to-date and accurate manual: LG Official Website.

Frequently Asked Questions (FAQs) for LG WM5700HVA Electric Washing Machine

1. How can I resolve prolonged wash cycle durations on my LG WM5700HVA washing machine?

To address prolonged wash cycles, ensure proper loading, and distribution of the laundry. Check for any blockages in the water inlet valve and clean the detergent dispenser. If the issue persists, refer to the user manual for error codes or consult LG customer service.

2. What should I do if the detergent dispenser is not working correctly on the LG WM5700HVA?

If you encounter issues with the ezDispense® Automatic Dispenser, clean the dispenser regularly and use the recommended detergent type. If problems persist, consider contacting LG customer service for assistance or referring to the user manual for troubleshooting steps.

3. How can I prevent excessive wear on clothes when using the LG WM5700HVA washing machine?

To prevent excessive wear, avoid overloading the drum, choose appropriate wash cycles for fabric types, and inspect the drum for any rough edges. Following these guidelines will help maintain the quality of your clothes and prolong their lifespan.


In conclusion, for any issues or concerns with your LG WM5700HVA Electric washing machine, it is advisable to always refer to the manual, contact customer service, or reach out to an authorized service center. These resources provide accurate and specific guidance tailored to your appliance, ensuring a prompt and effective resolution to any problems you may encounter.

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About the author

David Brimson, a seasoned professional in the household appliance industry, began his career with an extensive tenure in the assembly production of major household appliance brands. Leveraging his hands-on experience, he embarked on the establishment and growth of a network of repair shops.

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