Samsung WA55A7700AV washing machine Common Problems and Troubleshooting

Explore the comprehensive troubleshooting guide tailored for the Samsung WA55A7700AV washing machine. In this article, we delve into common issues encountered by users of this specific model, offering solutions and insights to resolve them effectively. Whether you’re dealing with minor glitches or seeking preventive measures, discover the expertise required to maintain your Samsung WA55A7700AV.

Table of Contents

Samsung WA55A7700AV washing machine Overview

Product Description

The Samsung WA55A7700AV washing machine is a top-load model renowned for its 5.5 Cu. Ft. capacity, providing ample space for laundry loads of various sizes. Equipped with an array of 17 washing cycles and 11 washing options, this appliance ensures versatile cleaning tailored to different fabric types and soil levels. Its advanced features, including Active WaterJet, Smart Care, and Self Clean, elevate convenience and performance.


Among its notable features are Auto Dispense System for accurate detergent dispensing, Wi-Fi connectivity for remote control, and Vibration Reduction Technology+ for quiet operation. Additionally, the washing machine boasts a range of temperature settings, diverse spin options, and ENERGY STAR certification, aligning with efficiency standards.

Name of FeatureDescription of Feature
Auto Dispense SystemFill detergent drawer with up to 12 loads; accurately dispenses the right amount of cleaning solution for each wash.
Super Speed WashWash a full load of laundry in just 28 minutes without compromising cleaning performance.
Total Washing Cycles17 washing cycles including Normal, Bedding/Waterproof, Heavy Duty, Colors, Whites, and more.
Additional Washing Options11 additional options like Delay End, Presoak, Sound On/Off, Child Lock, Deep Fill, and Smart Care.
Temperature Settings5 temperature settings ranging from Hot to Cold.
Wi-Fi ConnectivityConnects via Wi-Fi enabling cycle alerts, remote control, scheduling via the SmartThings App.
Active WaterJetBuilt-in water faucet for pretreating heavily stained clothes without a laundry room sink.
Smart CareTroubleshooting via smartphone interaction; offers quick solutions for washer/dryer issues.
Vibration Reduction Technology+Reduces noise and vibration during laundry cycles.
EZ Access TubProvides easy access to the bottom of the washer tub.
Deep FillIncreases water level during cycles for thorough soaking of laundry items.
Swirl+ Tub InteriorTub pattern that extracts water quickly during rinsing and prevents fabric snagging.
Self CleanNotifies every 20 wash cycles for washer tub cleaning.
Soft-Close LidPremium lid closing gently, quietly, and safely.
Name of SpecificationDescription of Specification
Capacity5.5 Cu. Ft.
Active WaterJetYes
Wash Cycles17 (Normal, Bedding/Waterproof, Heavy Duty, Colors, Whites, Activewear, Delicates, Quick Wash, Self Clean, Rinse + Spin, Deep Wash, Downloaded, Permanent Press, Wool, Eco Cold, Denim, Power Rinse)
Wash Options11 (Delay End, Presoak, Sound On/Off, Child Lock, Deep Fill, Super Speed, Smart Care, Smart Control, Spin Only, Detergent (Auto Dispense System), Softener (Auto Dispense System))
Spin Speed750 RPM
Temperature Settings5 (Hot, Warmer, Warm, Cool, Cold)
Spin Settings5 (High, Medium High, Medium, Low, No Spin)
Soil Settings5 (Heavy, Medium Heavy, Normal, Medium Low, Light)
DispenserMain Wash, Softener, Bleach
VRT Plus TechnologyNo
Self CleanYes
Smart CareYes
Motor TypeDirect Drive
LED DisplayIce Blue
Child LockYes
Electrical Requirements120V, 60Hz, 15A
Width27 9/16″
Depth29 7/16″
Height44 11/16″
Weight136.7 Lbs.

Causes of Common Problems with the Samsung WA55A7700AV washing machine

Discover solutions to prevalent issues encountered with the Samsung WA55A7700AV washing machine in the subsequent sections of this article. We’ll delve into troubleshooting methods, providing insights and remedies to ensure optimal functionality of this model.

Common Problems and Troubleshooting for Samsung WA55A7700AV Washing Machine

1. Unbalanced Loads – Agitator Jamming

Description: During the wash cycle, the machine frequently becomes unbalanced, causing the agitator to jam or make unusual noises.

Cause of the Problem: Uneven distribution of laundry items or overloading the machine leads to an imbalance, triggering the agitator issues.


  1. Stop the machine and redistribute the load manually, ensuring even distribution of clothes.
  2. Verify that the machine is placed on a level surface to prevent imbalances.
  3. For heavier items, use the appropriate wash cycle or reduce the load size to prevent future imbalances.

2. Slow or Incomplete Spin Cycle

Description: The spin cycle takes longer than usual or doesn’t complete, leaving clothes excessively wet.

Cause of the Problem: Excessive foam, a clogged drain filter, or an unbalanced load can hinder the spin cycle.


  1. Pause the cycle and allow the machine to rest to dissipate excess foam.
  2. Check and clean the drain filter to remove any blockages that might impede water drainage.
  3. Rebalance the load and resume the spin cycle to ensure an even distribution of laundry.

3. Water Leakage from the Machine

Description: Water is leaking from the bottom or sides of the washing machine.

Cause of the Problem: Damaged hoses, loose connections, or worn-out gaskets can result in water leakage.


  1. Inspect hoses and connections for any visible cracks, tears, or looseness.
  2. Tighten or replace damaged hoses and connections as needed.
  3. Check and replace worn-out gaskets or seals contributing to the leakage.

4. Excessive Vibrations and Noise

Description: The machine produces excessive vibrations and loud noises during operation.

Cause of the Problem: Uneven flooring, overloading, or issues with the leveling of the machine can cause vibrations and noise.


  1. Ensure the machine is placed on a level surface to reduce vibrations.
  2. Check and adjust the leveling feet to stabilize the machine.
  3. Rebalance the load or reduce the load size to prevent future vibrations.

5. Foul Odors or Mold Growth

Description: Unpleasant smells or the presence of mold inside the washing machine.

Cause of the Problem: Residual moisture, detergent buildup, or lack of proper ventilation leads to odors and mold growth.


  1. Run a hot water cycle with vinegar or a specialized washer cleaner to eliminate odors and mold.
  2. Regularly wipe the door gasket, drum, and detergent dispenser to remove moisture and residue.
  3. Leave the door open after each wash to allow proper ventilation and drying.

6. Error Codes Displayed on Control Panel

Description: The control panel displays error codes during the wash cycle.

Cause of the Problem: Issues with sensors, power fluctuations, or system malfunctions trigger error codes.


  1. Refer to the user manual to identify the specific error code and its corresponding troubleshooting steps.
  2. Power reset the machine by unplugging it for a few minutes before restarting.
  3. If the error persists, contact Samsung customer support for further assistance or professional servicing.

7. Failure to Drain Water Properly

Description: Water remains in the drum at the end of the wash cycle.

Cause of the Problem: Clogged drain hoses, a faulty drain pump, or a blockage in the drain filter can prevent proper water drainage.


  1. Check and clear any debris or obstructions from the drain hose and filter.
  2. Inspect the drain pump for any visible damage or blockages, and clean or replace it as necessary.
  3. Run a rinse and drain cycle to ensure proper water drainage.

8. Machine Not Starting or Powering On

Description: The washing machine does not respond when attempting to start or power it on.

Cause of the Problem: Power supply issues, a faulty power cord, or problems with the control board can prevent the machine from starting.


  1. Check the power supply and ensure the machine is plugged in correctly to a functional outlet.
  2. Inspect the power cord for any damage or loose connections.
  3. If other appliances work with the same outlet, consider a control board issue and contact a technician for inspection and repair.

9. Unusual Odors from Detergent Drawer

Description: Foul smells emanate from the detergent drawer even after cleaning.

Cause of the Problem: Residual detergent, moisture buildup, or mold growth in the detergent compartment leads to unpleasant odors.


  1. Remove the detergent drawer and thoroughly clean it, ensuring no detergent residue remains.
  2. Regularly wipe the compartment and leave it open to air dry after each use.
  3. Consider using specialized washer cleaner or vinegar in a cleaning cycle to eliminate odors.

10. Clothes Not Fully Cleaned or Rinsed

Description: Laundry items come out of the wash cycle with stains or detergent residue.

Cause of the Problem: Overloading, incorrect detergent amounts, or water supply issues can result in incomplete cleaning or rinsing.


  1. Reduce the load size and ensure proper item distribution to allow efficient cleaning.
  2. Follow recommended detergent usage and avoid using excessive amounts.
  3. Check water supply connections and filters for blockages affecting the rinsing process.

11. Excessive Foam During Wash Cycle

Description: The washing machine produces too much foam during the wash cycle.

Cause of the Problem: Using excessive detergent, using the wrong detergent type, or water quality issues can lead to excessive foaming.


  1. Reduce the amount of detergent used, following manufacturer recommendations for the appropriate dosage.
  2. Switch to a low-foaming detergent suitable for high-efficiency machines.
  3. If the water quality is an issue, consider using a water softener or improving the water supply quality.

12. Agitator Not Working Properly

Description: The agitator in the washing machine fails to agitate or move properly during the wash cycle.

Cause of the Problem: Malfunctioning agitator components, a broken drive belt, or motor issues can cause agitation problems.


  1. Inspect the agitator for any visible damage or obstruction and clean it thoroughly.
  2. Check the drive belt for signs of wear or damage and replace if necessary.
  3. If the problem persists, seek professional assistance to examine motor functionality and agitator components.

13. Machine Not Filling with Water

Description: The washing machine fails to fill with water at the beginning of the wash cycle.

Cause of the Problem: Issues with the water inlet valve, water supply, or a malfunctioning pressure switch can prevent water from filling the machine.


  1. Ensure the water supply valves connected to the machine are fully open and functioning correctly.
  2. Check for any kinks or blockages in the inlet hose and clean it if necessary.
  3. Inspect and, if needed, replace the water inlet valve or pressure switch if they are faulty.

14. Drum Not Spinning

Description: The drum of the washing machine fails to spin during the cycle.

Cause of the Problem: Belt issues, motor problems, or a faulty lid switch can cause the drum to stop spinning.


  1. Inspect the drive belt for signs of wear or damage and replace if needed.
  2. Check the motor functionality and wiring connections for any faults.
  3. If the washing machine has a lid switch, examine and replace it if it’s malfunctioning.

15. Display Panel Malfunction

Description: The display panel of the washing machine shows erratic behavior or fails to respond.

Cause of the Problem: Electronic glitches, control board issues, or power surges can lead to display panel malfunctions.


  1. Perform a power reset by unplugging the machine for a few minutes before restarting.
  2. If the display issue persists, inspect the control board for visible damage and contact a technician for further assessment.
  3. Check for power fluctuations and consider using a surge protector for the washing machine.

16. Excessive Wear and Tear on Clothes

Description: Clothes come out of the wash cycle with signs of excessive wear, such as fraying or tearing.

Cause of the Problem: Rough drum surfaces, worn-out components, or incorrect wash cycles can cause damage to clothes.


  1. Inspect the drum for any rough edges or damage that could be causing the issue.
  2. Ensure the correct wash cycle is selected for the fabric type to avoid excessive agitation.
  3. Replace any worn-out components, such as damaged agitators or worn drum parts.

17. Persistent Lint or Residue on Clothes

Description: Clothes consistently have lint or residue left on them after washing.

Cause of the Problem: Inadequate rinsing, excessive detergent, or a clogged lint filter can leave residues on clothes.


  1. Ensure proper water levels and adequate rinsing by using appropriate water settings.
  2. Reduce detergent usage and avoid overloading the machine to prevent residue buildup.
  3. Clean the lint filter regularly to prevent lint from transferring onto clothes.

18. Unresponsive Control Buttons

Description: The control buttons on the washing machine do not respond to inputs.

Cause of the Problem: Control panel issues, faulty buttons, or electronic malfunctions can cause unresponsiveness.


  1. Check for any visible damage or dirt accumulation around the control buttons and clean them.
  2. Perform a power reset by unplugging the machine for a few minutes and restarting.
  3. If the problem persists, contact a technician to inspect the control panel and buttons for faults.

19. Failing to Complete Cycles

Description: The washing machine stops midway or fails to complete the selected wash cycles.

Cause of the Problem: Timer issues, electrical faults, or sensor malfunctions can interrupt cycle completion.


  1. Ensure the machine is getting a stable power supply and isn’t experiencing power fluctuations.
  2. Reset the cycle or select a different cycle to check if the issue persists.
  3. If the problem continues, seek professional assistance to diagnose and repair timer or sensor-related faults.

20. Excessive Noise During Spin Cycle

Description: Unusual or loud noises occur specifically during the spin cycle of the washing machine.

Cause of the Problem: Bearing issues, worn-out components, or imbalanced loads can lead to excessive noise.


  1. Inspect and replace worn-out or damaged components, such as bearings or suspension rods.
  2. Ensure even distribution of laundry items to prevent imbalance and subsequent noise.
  3. If the noise persists, contact a professional technician to diagnose and resolve the issue.

21. Water Not Heating Up

Description: The washing machine fails to heat water during the selected wash cycle.

Cause of the Problem: Malfunctioning heating element, temperature sensor issues, or electrical faults can prevent water heating.


  1. Check if the hot water supply is functioning correctly and the temperature setting is appropriate.
  2. Inspect the heating element and temperature sensor for damage or faults and replace if needed.
  3. If the issue persists, seek professional assistance to diagnose and repair electrical components.

22. Unusual Smells After Washing

Description: Foul or unusual odors linger on clothes after washing.

Cause of the Problem: Mold, mildew buildup, or bacterial growth inside the machine can cause persistent odors.


  1. Run a cleaning cycle using vinegar, baking soda, or a washer cleaning agent to eliminate odors.
  2. Ensure proper ventilation by leaving the door open after each wash cycle.
  3. Regularly clean the door seal, detergent drawer, and drum to prevent mold or mildew buildup.

23. Draining Issues During Spin Cycle

Description: The washing machine encounters problems draining water during the spin cycle.

Cause of the Problem: Clogged drain hoses, debris blocking the drain pump, or faulty pump motors can hinder proper drainage.


  1. Inspect and clear any blockages from the drain hoses, ensuring proper water flow.
  2. Clean the drain pump and remove any debris that might be obstructing its functionality.
  3. If the drainage problem persists, consider replacing the drain pump or seeking professional assistance.

24. Excessive Shaking During Spin Cycle

Description: The washing machine shakes excessively, especially during the spin cycle.

Cause of the Problem: Imbalanced loads, leveling issues, or worn-out suspension rods can lead to excessive shaking.


  1. Ensure the machine is placed on a level surface and adjust the leveling feet if necessary.
  2. Rebalance the load or redistribute the laundry items to minimize imbalance during the spin cycle.
  3. If shaking persists, examine and replace worn suspension rods or dampers contributing to the issue.

25. Door or Lid Issues

Description: Problems with the washing machine door or lid, such as not closing properly or refusing to lock.

Cause of the Problem: Damaged hinges, faulty door latches, or electronic control failures can affect door or lid functionality.


  1. Inspect the door/lid hinges and latches for damage or misalignment and repair or replace them if needed.
  2. Check for any obstructions preventing the door/lid from closing properly.
  3. If electronic issues are suspected, seek professional assistance to diagnose and repair control-related faults.

Samsung WA55A7700AV Washing Machine User Reviews

Positive Reviews from Samsung WA55A7700AV Electric Washing Machine Users

Users of the Samsung WA55A7700AV washing machine have expressed satisfaction with various aspects of this model:

  • Efficient Cleaning: Some users were satisfied with the washing machine’s ability to deliver thorough cleaning, particularly for heavily soiled loads and delicate fabrics. They found the washing cycles to be effective without compromising on cleanliness.
  • Convenient Features: Several users appreciated the range of features available, such as the Auto Dispense System, Super Speed Wash, and the variety of washing cycles. These features provided flexibility and convenience in managing different types of laundry loads.
  • Quiet Operation: A number of users highlighted the washing machine’s quiet operation, mentioning that it allowed them to do laundry without causing disruptions or noise disturbances.
  • Wi-Fi Connectivity and Smart Features: Users found the Wi-Fi connectivity advantageous, enabling them to control and monitor the washing machine remotely through smartphone apps. Smart features like Smart Care provided easy troubleshooting and control options.
  • Sturdy Build and Design: Positive feedback was given regarding the durable build and modern design of the machine, with users mentioning its sleek appearance and robust construction.

Overall, positive feedback from Samsung WA55A7700AV Electric washing machine users emphasizes its cleaning efficiency, convenient features, quiet operation, smart connectivity, and durable design.

Negative User Reviews of the Samsung WA55A7700AV Electric Washing Machine

While many users found satisfaction with the Samsung WA55A7700AV washing machine, there were some notable concerns highlighted by certain customers:

  • Water Heating Issues: Some users were not satisfied with the machine’s ability to consistently heat water to the desired temperature during wash cycles. They reported instances of water not reaching the expected temperature, affecting the effectiveness of cleaning.
  • Noise Levels: A few users expressed dissatisfaction with the noise levels produced by the washing machine during specific cycles, mentioning that it was louder than expected or became excessively noisy at times, leading to discomfort.
  • Durability Concerns: Several users raised concerns about the durability of certain components, expressing issues with the longevity of the machine over time. They reported instances of parts wearing out sooner than anticipated.
  • Complicated Controls: Some users found the control panel and interface of the washing machine to be less user-friendly and slightly complex, leading to difficulties in navigating various settings and options.
  • Drainage Problems: A few users experienced drainage issues, where the machine struggled to drain water efficiently, resulting in water remaining in the drum after cycles or incomplete drainage.

Upon examining negative feedback from Samsung WA55A7700AV Electric washing machine users, it’s evident that concerns were raised regarding water heating, noise levels, durability, control complexity, and drainage problems.

Despite these concerns, it’s important to note that the majority of users expressed satisfaction with the Samsung WA55A7700AV Electric washing machine, highlighting positive aspects of its performance and features.

Samsung WA55A7700AV Washing Machine Manual

The operating instructions for the Samsung WA55A7700AV washing machine can be found on the manufacturer’s website. Please visit the Samsung website for the complete manual and detailed operating instructions.

3 Frequently Asked Questions about the Samsung WA55A7700AV Electric Washing Machine

1. How can I resolve water heating issues with my Samsung WA55A7700AV washing machine?

To address water heating issues, ensure that the hot water supply is functioning correctly and that the temperature settings are appropriate. Additionally, check for any faults in the heating element or temperature sensor, and if needed, consider professional assistance for repairs.

2. What should I do if my Samsung WA55A7700AV washing machine experiences excessive noise during cycles?

If you encounter excessive noise during cycles, try redistributing the laundry load to ensure even distribution. Check for any imbalances and adjust accordingly. Inspect for worn suspension rods or bearings that may need replacement to resolve the noise issue.

3. How can I handle drainage problems with my Samsung WA55A7700AV washing machine?

If you face drainage issues, examine and clear any blockages in the drain hoses or pump. Clean the drain pump thoroughly to ensure unobstructed water flow. If the problem persists, consider seeking professional assistance for a comprehensive diagnosis.


For any issues encountered with your Samsung WA55A7700AV Electric washing machine, it’s recommended to refer to the manual for troubleshooting steps. If problems persist, reach out to customer service or a service center for further assistance and resolution.

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About the author

David Brimson, a seasoned professional in the household appliance industry, began his career with an extensive tenure in the assembly production of major household appliance brands. Leveraging his hands-on experience, he embarked on the establishment and growth of a network of repair shops.

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