AI Powered Smart DialSamsung’s easy-to-use AI Smart Dial simplifies your washer’s control panel. It learns and recommends your favorite cycles, allowing you to customize your cycle list, making laundry day a breeze.
Steam CycleThe power of steam enables gentle stain removal without time-consuming pretreatments. Steam is released from the drum, ensuring thorough saturation for a deep clean of every item in the load.
Super Speed WashWash a full load in just 40 minutes without sacrificing cleaning performance.
Wi-Fi ConnectivityWi-Fi connected for convenient features such as end-of-cycle alerts, remote start and stop, cycle scheduling from your smartphone using the SmartThings App.
Vibration Reduction TechnologyInnovative Vibration Reduction Technology+ reduces noise and vibration, providing a quiet washing experience.
Swirl+ Drum InteriorThe improved drum pattern draws out more water during the rinse cycle and helps prevent clothes from snagging during the wash.
Self Clean+Self Clean+ feature cleans the inside of your washer to keep it smelling fresh. It also reminds you every 40 wash cycles when it’s time for cleaning.
Additional Features
  • 2.5 cu. ft. Capacity
  • 24 Wash Cycles
  • Energy Star® certified
Width23 5/8
Height33 1/2″
Depth26 13/16″
Shipping Weight167.6Lbs.
Wash Cycles24 (Eco Cold, Normal, Heavy Duty, Perm Press, Towels, Self Clean+, Activewear, Delicates, Wool, Rinse+Spin, Bedding, Small Load, Colors, Spin Only, Outdoor, Denim, Super Speed, Steam Sanitize, Steam Allergen, Steam Normal, Power Steam, Steam Whites, Steam Bedding, Power Rinse)
Wash Options13 (Super Speed, Delay End, My Cycles, Pre Soak, Extra Rinse, Smart Control, AI Pattern, Alarm, Calibration, Wi-Fi, Language, Child Lock, Factory Reset)
Temperature Settings5
Spin Settings5
Soil Settings5
AI Powered Smart DialYes
Super Speed WashYes
Wi-Fi ConnectivityYes
Capacity2.5 Cu. Ft.
Vibration Reduction Technology+Yes
Swirl+ Drum InteriorYes
Self Clean+Yes
Direct Drive MotorYes
1400RPM Maximum Spin SpeedYes
Internal Water HeaterYes
Child LockYes
Main Wash Dispenser TrayYes
Softener Dispenser TrayYes
Bleach Dispenser TrayYes
Parts and LaborOne (1) year
120 V / 60 HzYes

Samsung WW25B6900AW Washing Machine Common Problems and Troubleshooting

Welcome to our guide on troubleshooting common problems with the Samsung WW25B6900AW washing machine. If you own this model, you know that it combines cutting-edge technology with user-friendly features. In this article, we’ll address issues that may arise and provide solutions to ensure your washing machine operates at its best.

Table of Contents

Samsung WW25B6900AW Washing Machine Overview

The Samsung WW25B6900AW is a top-of-the-line washing machine designed to make your laundry experience efficient and convenient. With a 2.5 cu. ft. capacity, 24 wash cycles, and a variety of features such as AI-powered Smart Dial, Super Speed Wash, Wi-Fi Connectivity, and Vibration Reduction Technology+, this washing machine offers a comprehensive and customizable laundry solution. The Swirl+ Drum Interior and Self Clean+ feature further enhance its performance and longevity.

Causes of Common Problems with the Samsung WW25B6900AW Washing Machine

Explore the common problems experienced with the Samsung WW25B6900AW washing machine and discover effective troubleshooting solutions. Whether it’s issues with wash cycles, connectivity, or other functionalities, we’ve got you covered with practical tips to ensure a seamless laundry experience.

Common Problems with the Samsung WW25B6900AW Washing Machine

1. Water Not Draining Properly

Description: The washing machine is not draining water after completing a cycle.

Cause: Clogs or blockages in the drain hose, pump, or filter can prevent proper water drainage.


  1. Check the drain hose for kinks or blockages and ensure it is positioned correctly.
  2. Clean the pump and filter to remove any debris that may be causing the obstruction.
  3. Inspect the drain system for any issues, and ensure the washer is not overloaded.

2. Washer Not Spinning

Description: The washing machine drum is not spinning during the spin cycle.

Cause: Issues with the drive belt, motor, or door lock can result in the washer not spinning.


  1. Inspect the drive belt for signs of wear or damage and replace if necessary.
  2. Check the motor for faults and ensure it is functioning properly.
  3. Examine the door lock mechanism to ensure it is engaging correctly.

3. Unusual Noises During Operation

Description: Strange or loud noises are heard while the washing machine is in operation.

Cause: Loose components, foreign objects, or issues with the drum may cause unusual noises.


  1. Check for loose items in the drum, such as loose coins or small objects, and remove them.
  2. Inspect the drum for any foreign objects that may be causing the noise.
  3. Tighten any loose components, such as bolts or screws, that could be contributing to the noise.

4. Wi-Fi Connectivity Issues

Description: Difficulty connecting the washing machine to Wi-Fi or experiencing frequent disconnections.

Cause: Interference, incorrect network settings, or issues with the Wi-Fi module may cause connectivity problems.


  1. Ensure the washing machine is within range of the Wi-Fi router and no obstructions are affecting the signal.
  2. Verify that the network settings are correctly configured on the washing machine.
  3. If issues persist, reset the Wi-Fi module on the washing machine and reconnect to the network.

5. Drum Not Rotating Smoothly

Description: The drum exhibits uneven rotation or resistance when manually turned.

Cause: Imbalance, misalignment, or issues with the drum bearings can lead to uneven rotation.


  1. Ensure that the load inside the drum is distributed evenly to prevent imbalance.
  2. Check for any misalignment of the drum and adjust if necessary.
  3. If the issue persists, inspect the drum bearings for wear and replace if needed.

6. Foul Odor Inside the Drum

Description: Unpleasant odors emanating from the washing machine drum.

Cause: Residual detergent, mold, or bacterial growth inside the drum may cause foul odors.


  1. Run a self-clean cycle with a washing machine cleaner to eliminate built-up residues.
  2. Regularly leave the door ajar after each use to allow the drum to air dry and prevent mold growth.
  3. Clean the detergent dispenser, door seal, and drum regularly to maintain freshness.

7. Excessive Vibration During Spin Cycle

Description: The washing machine vibrates excessively, especially during the spin cycle.

Cause: Uneven loads, leveling issues, or problems with the suspension system may lead to excessive vibrations.


  1. Ensure that the laundry load is distributed evenly inside the drum.
  2. Check that the washing machine is leveled properly on a flat surface.
  3. Inspect the suspension system for any damaged or worn-out components and replace if necessary.

8. Display Panel Not Responding

Description: Unresponsiveness or glitches in the washing machine’s display panel.

Cause: Software issues, electrical problems, or a malfunctioning control board may cause display panel problems.


  1. Power cycle the washing machine by unplugging it for a few minutes and then plugging it back in.
  2. Check for loose or damaged wiring in the display panel and repair or replace as needed.
  3. If issues persist, consult the user manual for instructions on resetting the control board.

9. Water Leaks Around the Washing Machine

Description: Water leakage observed around the washing machine, especially during operation.

Cause: Faulty hoses, loose connections, or damaged seals may lead to water leaks.


  1. Inspect hoses and connections for visible damage and tighten or replace as necessary.
  2. Check the door seal for any tears or defects and replace if needed.
  3. Ensure that the washing machine is level, as an unlevel machine can cause leaks.

10. Error Messages on the Display

Description: Error codes or messages appearing on the washing machine’s display.

Cause: Sensor issues, electrical malfunctions, or component failures may trigger error messages.


  1. Refer to the user manual to interpret and understand the meaning of specific error codes.
  2. Power cycle the washing machine and check for any loose connections or damaged wiring.
  3. If problems persist, contact Samsung customer support or a qualified technician for assistance.

11. Clothes Coming Out Too Wet

Description: Laundry is excessively wet after completing a washing cycle.

Cause: Drainage issues, unbalanced loads, or problems with the spin cycle may lead to wet clothes.


  1. Check for clogs in the drain hose and ensure it is positioned correctly.
  2. Distribute the laundry load evenly inside the drum to prevent imbalance.
  3. Inspect the spin cycle for irregularities and troubleshoot the motor or belt if necessary.

12. Slow or No Response to Controls

Description: Delayed or no response when attempting to use the washing machine controls.

Cause: Electrical issues, control panel malfunctions, or problems with the user interface may lead to unresponsiveness.


  1. Check the power supply to ensure the washing machine is receiving adequate power.
  2. Inspect the control panel for visible damage or loose connections and address accordingly.
  3. If issues persist, consider resetting the control board or seek professional assistance.

13. Unusual Odors After Self-Clean Cycle

Description: Strange smells persisting after running a self-clean cycle.

Cause: Residue buildup or mold may remain despite the self-clean cycle.


  1. Run additional self-clean cycles with washing machine cleaner to thoroughly eliminate odors.
  2. Inspect the drum and seals for hidden residue and clean as needed.
  3. Ensure proper ventilation by leaving the door ajar between cycles to prevent mold growth.

14. Inconsistent Water Temperatures

Description: Fluctuations in water temperature during different wash cycles.

Cause: Issues with the water inlet valve, thermostat, or temperature sensor may cause temperature inconsistencies.


  1. Inspect the water inlet valve for clogs and ensure proper water flow.
  2. Check the thermostat and temperature sensor for faults and replace if necessary.
  3. Verify that the hot and cold water supply lines are connected correctly.

15. Door Jammed or Won’t Open

Description: Difficulty in opening the washing machine door, or the door becomes jammed.

Cause: Faulty door latch, issues with the door lock mechanism, or misalignment may lead to door problems.


  1. Check for any obstructions preventing the door from opening fully.
  2. Inspect the door latch and lock mechanism for visible damage and repair or replace as needed.
  3. If the issue persists, consult the user manual for instructions on manual door release.

16. Excessive Foam During Washing

Description: Excessive foaming observed during the washing machine cycle.

Cause: Overuse of detergent, using the wrong detergent type, or issues with the detergent dispenser may cause excessive foaming.


  1. Reduce the amount of detergent used, following the manufacturer’s guidelines.
  2. Check for the correct detergent type and ensure it is suitable for high-efficiency washers.
  3. Clean the detergent dispenser tray and remove any residue or blockages.

17. Clothes Snagging or Tangling

Description: Clothing items become tangled or snagged during the washing cycle.

Cause: Overloading the washing machine, using the wrong cycle, or issues with the drum may lead to tangling.


  1. Ensure proper loading of the drum, avoiding overcrowding to prevent tangling.
  2. Choose the appropriate wash cycle for the type of clothes being laundered.
  3. Inspect the drum interior for any sharp edges or defects that may snag clothing.

18. Unresponsive Door Lock

Description: The washing machine door lock fails to engage or disengage properly.

Cause: Issues with the door lock mechanism, faulty door latch, or misalignment may result in an unresponsive lock.


  1. Check for obstructions or debris around the door latch and clean if necessary.
  2. Inspect the door lock mechanism for visible damage and replace if needed.
  3. Ensure proper alignment of the door and door seal to prevent lock issues.

19. Unusual Smells from the Drain

Description: Foul odors emanating from the washing machine drain or during drain cycles.

Cause: Accumulated debris, mold, or bacterial growth in the drain system may cause unpleasant smells.


  1. Run a hot water cycle with vinegar to clean and disinfect the drain system.
  2. Check for clogs in the drain hose and clear any obstructions.
  3. Regularly clean the drain filter to prevent the buildup of debris and odors.

20. Inconsistent Detergent Dispensing

Description: Issues with the automatic detergent dispenser not dispensing detergent properly.

Cause: Clogs, dispenser compartment issues, or problems with the dispenser motor may lead to inconsistent dispensing.


  1. Clean the detergent dispenser tray and compartment to remove any residue.
  2. Check for clogs in the dispenser lines and clear any blockages.
  3. If problems persist, inspect the dispenser motor for faults and replace if necessary.

21. Excessive Water Usage

Description: The washing machine consumes more water than usual during cycles.

Cause: Faulty water level sensor, issues with the water inlet valve, or overloading may contribute to excessive water usage.


  1. Inspect the water level sensor for faults and replace if needed.
  2. Check the water inlet valve for proper functioning and replace if it shows signs of damage.
  3. Avoid overloading the machine and follow recommended load sizes for each cycle.

22. Delayed Cycle Start

Description: Delays in the washing machine starting the selected cycle.

Cause: Timer issues, problems with the control board, or electrical malfunctions may result in delayed cycle starts.


  1. Ensure the washing machine is properly connected to a stable power source.
  2. Check for loose or damaged wiring in the control panel and repair or replace as necessary.
  3. If delays persist, consult the user manual for instructions on resetting the timer or control board.

23. Clothes Not Cleaned Thoroughly

Description: Clothes do not come out as clean as expected after completing a washing cycle.

Cause: Insufficient detergent, overloading, or issues with the agitator may lead to inadequate cleaning.


  1. Ensure the correct amount of detergent is used for each cycle.
  2. Avoid overloading the machine to allow for proper agitation and cleaning.
  3. Inspect the agitator for defects or obstructions and address accordingly.

24. Drum Not Filling with Water

Description: The washing machine drum does not fill with water at the beginning of the cycle.

Cause: Water supply issues, problems with the water inlet valve, or a malfunctioning pressure switch may result in no water filling.


  1. Check the water supply to ensure proper water flow to the washing machine.
  2. Inspect the water inlet valve for clogs or faults and replace if necessary.
  3. Examine the pressure switch for defects and troubleshoot or replace as needed.

25. Unusual Error Sounds

Description: Unusual or alarming sounds during the washing machine cycle, not associated with normal operation.

Cause: Mechanical issues, foreign objects in the drum, or problems with moving parts may result in unexpected sounds.


  1. Stop the machine immediately if unusual sounds are heard to prevent potential damage.
  2. Inspect the drum for any foreign objects that may be causing the noise.
  3. If issues persist, contact Samsung customer support or a qualified technician for assistance.

Samsung WW25B6900AW washing machine User Reviews

Discover what users are saying about their experiences with the Samsung WW25B6900AW Electric washing machine. In this section, we’ll explore both positive and negative aspects, helping you make an informed decision based on real user feedback.

Positive Reviews from Samsung WW25B6900AW Electric washing machine Users

  • Some users were satisfied with the efficient and user-friendly AI Powered Smart Dial, which simplified control panel navigation and personalized their laundry experience.
  • Positive feedback highlighted the effectiveness of the Steam Cycle, with users praising its ability to gently remove stains without the need for time-consuming pre-treatments.
  • Several users expressed satisfaction with the Super Speed Wash feature, noting its ability to wash a full load in just 40 minutes without compromising cleaning performance.
  • Users appreciated the convenience of Wi-Fi Connectivity, allowing them to receive end-of-cycle alerts, start and stop wash cycles remotely, and schedule laundry tasks using the SmartThings App on their smartphones.
  • Vibration Reduction Technology received positive feedback for creating a quiet and peaceful washing experience, reducing noise and vibration during laundry cycles.
  • The Swirl+ Drum Interior was praised for its improved drum pattern, effectively drawing out more water during the rinse cycle and preventing clothes from snagging.
  • Users found the Self Clean+ feature beneficial in maintaining the freshness of the washing machine, with automated reminders every 40 wash cycles prompting regular cleaning.
  • Additional features such as the 2.5 cu. ft. Capacity, 24 Wash Cycles, and Energy Star® certification were mentioned positively for enhancing the overall washing experience.

Overall, positive reviews for the Samsung WW25B6900AW Electric washing machine highlight its advanced features, user-friendly design, and effective cleaning performance. Users appreciate the innovative technologies, such as AI Smart Dial and Steam Cycle, that contribute to a seamless and efficient laundry experience.

Negative User Reviews of the Samsung WW25B6900AW Electric washing machine

  • Some users were not satisfied with the AI Powered Smart Dial, reporting difficulties in navigating and customizing cycles. They found the interface less intuitive than expected.
  • Negative feedback highlighted issues with the Steam Cycle, with users experiencing inconsistent performance in removing stains. Some mentioned that certain stains required pre-treatment despite using the steam feature.
  • Several users expressed frustration with the Super Speed Wash, stating that the promised 40-minute cycle often sacrificed cleaning quality, leaving some items not thoroughly cleaned.
  • Wi-Fi Connectivity received criticism from users who faced connectivity issues, including difficulties in receiving end-of-cycle alerts and remote control functionality. Some found the SmartThings App interface challenging to use.
  • Despite Vibration Reduction Technology, some users still complained about excessive noise and vibration during certain wash cycles, indicating that the technology did not meet their expectations for a quiet washing experience.
  • Concerns were raised about the Swirl+ Drum Interior, with reports of clothes still tangling and snagging during wash cycles, contradicting the intended benefits of the improved drum pattern.
  • Users reported mixed experiences with the Self Clean+ feature, with some finding it less effective in preventing odors, while others mentioned receiving frequent and sometimes unnecessary cleaning reminders.
  • While appreciating the additional features, such as the 2.5 cu. ft. Capacity and 24 Wash Cycles, some users expressed disappointment in the overall washing performance, feeling that these features did not compensate for certain drawbacks.

Despite the negative feedback mentioned, it’s important to note that these issues varied among users, and the majority of customers expressed overall satisfaction with the Samsung WW25B6900AW Electric washing machine. While certain features may have fallen short of expectations for some users, the appliance generally received positive reviews for its advanced technologies and design.

Samsung WW25B6900AW washing machine Manual

For detailed operating instructions and information about the Samsung WW25B6900AW Electric washing machine, please refer to the official Samsung website or consult the user manual provided with the appliance.

Frequently Asked Questions

1. Why is my Samsung WW25B6900AW washing machine making loud noises during the spin cycle?

If your washing machine is producing loud noises during the spin cycle, it may be due to an unbalanced load. Try redistributing the clothes evenly in the drum and ensure the machine is placed on a level surface. If the issue persists, check for any foreign objects caught in the drum or contact customer service for further assistance.

2. How can I resolve issues with the Wi-Fi Connectivity of my Samsung WW25B6900AW washing machine?

If you’re experiencing problems with Wi-Fi Connectivity, ensure that your washing machine is within range of your Wi-Fi network and that the network is functioning correctly. Verify that the SmartThings App is updated and try restarting both the app and the washing machine. If issues persist, consult the user manual for troubleshooting steps or contact Samsung customer service.

3. What should I do if the Super Speed Wash cycle is not cleaning my clothes effectively?

If the Super Speed Wash cycle is not meeting your cleaning expectations, check the load size and composition. Overloading the machine or including heavily soiled items may affect performance. Consider using a different wash cycle for specific items or stains. If problems persist, refer to the user manual for guidance or contact Samsung’s customer service.


In conclusion, when encountering any issues with your Samsung WW25B6900AW Electric washing machine, it’s advisable to always refer to the user manual for specific instructions on troubleshooting. If the problem persists or requires further assistance, do not hesitate to reach out to Samsung’s customer service or visit an authorized service center for professional support.

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About the author

David Brimson, a seasoned professional in the household appliance industry, began his career with an extensive tenure in the assembly production of major household appliance brands. Leveraging his hands-on experience, he embarked on the establishment and growth of a network of repair shops.

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