Whirlpool WTW5100HW washing machine Common Problems and Troubleshooting

Welcome to our guide on common problems and troubleshooting tips for the Whirlpool WTW5100HW washing machine. If you own this particular model, you know it’s a reliable workhorse, but even the best appliances can encounter issues. In this article, we’ll address some common problems and provide solutions to keep your Whirlpool WTW5100HW running smoothly.

Table of Contents

Whether you’re dealing with issues related to dimensions, appearance, controls, or washing features, we’ve got you covered with practical solutions tailored to the specifics of the Whirlpool WTW5100HW model.

Whirlpool WTW5100HW washing machine Overview

Designed for efficiency and performance, the Whirlpool WTW5100HW washing machine boasts a set of impressive features. With dimensions that fit seamlessly into most laundry spaces, this machine offers a spacious drum with stainless steel construction. The controls are conveniently located at the rear console, and the automatic temperature controls ensure optimal wash settings. Explore a variety of washing options, including 36 wash cycles, 6 wash options, and a delay start feature of up to 12 hours. Dive into the details with our comprehensive overview of the product specifications.


Feature Name Feature Description
4.8 Cu. Ft. Capacity Wash more than two baskets of clothes in a single load thanks to our 4.8 cu. ft. capacity washer.
EasyView™ Glass Lid Enjoy a clean, streamlined look with the slow-close see-through lid that lets you easily check on your load while it’s washing.
Adaptive Wash technology with Active Bloom™ wash action Adaptive Wash technology with Active Bloom™ wash action senses the size of each load and then adapts water levels and wash actions, based on the type of load being washed, for optimal cleaning.
36 Wash Cycles Intuitive controls let the washer guide you to the right cycle combinations or customize up to 36 of your own to get the right type of fabric care for whatever you’re washing.
Wash Options Choose between 6 wash options.
Clean Washer with Affresh® Cycle Run the Clean Washer with affresh® cycle every 30 washes to thoroughly clean the inside of your washer using an affresh® Washer Cleaner tablet or liquid chlorine bleach.
Pretreat Station Soak, scrub and wash all in one spot with a built-in faucet and pretreat brush for quick, easy access to tools that help you get it all done at once.
Automatic Presoak Option Tackle stains without a trip to the sink with the Automatic Presoak option. Set your washer to soak for 15, 30, 60 or 120 minutes, then the washer will add water and detergent for soaking. The cycle will start automatically once soaking is complete.
Deep Water Wash Option Get more water to help break down loose soils. This option lets you customize the water level to various depths so heavily soiled clothes get an optimal clean.
Quiet Wash Action Quiet Wash action helps keep operational sounds inside the washer and out of living areas thanks to sound-absorbing material.
Single Load Dispenser Drawer Add detergent, bleach and fabric softener to their designated compartments so each gets dispensed at just the right time during the cycle.
Other Features
  • Delay Start Option
  • Smooth Impeller
  • Quick Wash cycle
  • Sanitize cycle with Oxi
  • 750 RPM spin speed
Depth27-7/8 in
Depth With Door Open 90 Degree27-7/8 in
Height To Top Of Cabinet38-1/8 in
Height With Lid Open57-1/4 in
Maximum Height41-13/16 in
Minimum Height41-3/16 in
Washer Door Opening Width26-3/16
Width27-1/4 in
Lid FinishEdge Glass
Lid LockYes
LCD Touch ScreenNo
Dispense SystemSingle Dose, Detergent, Fabric Softener, Bleach
Drum MaterialStainless Steel
Interior LightNo
Suspension System4 Springs 4 Dampers, Liquid filled upper balance ring
Wash ActionImpeller
Fabric BrushYes
Automatic Temperature ControlsYes
Location of ControlsRear Console
Number of Wash Cycles36
Number of Wash Options6
Delay StartUp to 12 hours
Number Of Rinse Options2
Number Of Soil Levels5
Number Of Spin Speeds3
Rinse TemperatureCold
Soil SelectionsExtra Light, Light, Normal, Heavy, Extra Heavy
Spin Speed SelectionsOff, Medium, Fast
Power Cord IncludedYes

Causes of Common Problems with the Whirlpool WTW5100HW washing machine

Discovering issues with your Whirlpool WTW5100HW washing machine? In this section, we’ll delve into common problems users might encounter and provide troubleshooting tips to get your appliance back in top-notch condition. Read on to find solutions tailored to the unique features and specifications of the Whirlpool WTW5100HW model.

Common Problems with the Whirlpool WTW5100HW Electric Washing Machine

1. Noisy Operation During Spin Cycle

Description: Users may experience excessive noise, such as grinding or banging, during the spin cycle.

Cause: The most common cause is an unbalanced load or foreign objects caught in the drum.


  1. Pause the cycle and rearrange the load to ensure even distribution.
  2. Check for any foreign objects, like coins or small items, and remove them.
  3. Restart the machine and monitor for noise.

2. Washer Not Draining Properly

Description: The washing machine fails to drain water after completing a cycle.

Cause: The drain hose may be clogged, or there could be an issue with the pump or lid switch.


  1. Inspect the drain hose for any obstructions and clear if necessary.
  2. Check the pump and lid switch for defects and replace if needed.
  3. Run a drain cycle to verify proper drainage.

3. Inadequate Water Dispensing

Description: Users may notice a lack of water during the wash cycle, leading to inefficient cleaning.

Cause: The water inlet valve may be clogged or malfunctioning.


  1. Turn off the water supply and disconnect the inlet hose.
  2. Clean the inlet valve screen and check for any blockages.
  3. If the problem persists, consider replacing the water inlet valve.

4. Clothes Coming Out Wrinkled

Description: Users observe excessive wrinkling of clothes after completing a wash cycle.

Cause: Overloading the drum or selecting an inappropriate wash cycle can lead to wrinkling.


  1. Avoid overloading the washing machine and follow load capacity guidelines.
  2. Choose the appropriate wash cycle based on the fabric type.
  3. Consider using a fabric softener to minimize wrinkles.

5. Unpleasant Odor Inside the Washer

Description: Users may notice a persistent unpleasant odor emanating from the washing machine.

Cause: Residual detergent, moisture, and lint can contribute to mold and mildew growth.


  1. Run a cleaning cycle with a washing machine cleaner or a mixture of vinegar and baking soda.
  2. Wipe down the drum, door gasket, and detergent dispenser regularly.
  3. Leave the door ajar after each cycle to allow for better ventilation.

6. Excessive Vibration During Spin Cycle

Description: The washing machine exhibits strong vibrations, causing movement during the spin cycle.

Cause: The machine may not be level, or the load is unevenly distributed.


  1. Ensure the washing machine is placed on a level surface.
  2. Check if the load is distributed evenly within the drum.
  3. Adjust the leveling feet if necessary.

7. Unresponsive Controls

Description: Users may encounter issues with the control panel, such as unresponsiveness or failure to register inputs.

Cause: Electronic control board malfunctions or loose connections.


  1. Disconnect the power and wait for a few minutes before reconnecting.
  2. Check for loose connections and secure them properly.
  3. If the issue persists, consider replacing the electronic control board.

8. Water Leaks During Operation

Description: Users observe water leaks around the washing machine during a cycle.

Cause: Damaged hoses, faulty door gaskets, or issues with the water inlet valve.


  1. Inspect hoses for cracks or leaks and replace if necessary.
  2. Examine the door gasket for any visible damage and replace if needed.
  3. If the problem persists, check the water inlet valve and replace if defective.

9. Peculiar Odors on Cleaned Laundry

Description: Clothes come out of the washing machine with an unusual smell despite the cleaning process.

Cause: Residue buildup in the drum or the use of too much detergent.


  1. Run a hot water cycle with no laundry and add vinegar or baking soda.
  2. Reduce the amount of detergent used and avoid overloading the machine.
  3. Ensure proper ventilation by leaving the door ajar between cycles.

10. Irregular Spin Speeds

Description: The washing machine’s spin cycle operates at inconsistent speeds.

Cause: Malfunctioning motor, worn-out drive belt, or issues with the speed control board.


  1. Inspect the motor and drive belt for signs of wear and replace if necessary.
  2. Check the speed control board for defects and consider replacement.
  3. Run a spin cycle with a balanced load to observe any improvements.

11. Inadequate Water Drainage

Description: Water remains in the drum after the cycle, causing drainage issues.

Cause: Clogged or obstructed drain pump or drainage hose.


  1. Inspect the drainage hose for kinks or blockages and clear them.
  2. Clean the drain pump filter and remove any debris that may be hindering drainage.
  3. If the problem persists, consider replacing the drain pump.

12. Excessive Noise During Operation

Description: Unusual or loud noises occur during the washing machine’s operation.

Cause: Worn-out or damaged components, such as bearings or belts.


  1. Inspect the drum bearings for wear and tear and replace if necessary.
  2. Check the drive belt for any signs of damage and replace if worn.
  3. Tighten any loose components contributing to the noise.

13. Slow or No Spin Cycle

Description: The spin cycle is unusually slow or fails to initiate.

Cause: Issues with the lid switch, motor coupling, or drive belt.


  1. Check the lid switch for proper functioning and replace if defective.
  2. Inspect the motor coupling for damage and replace if necessary.
  3. Examine the drive belt for wear and replace it if worn out.

14. Foul Odor in the Washing Machine

Description: An unpleasant smell emanates from the washing machine even when not in use.

Cause: Mold or mildew growth in damp areas of the machine.


  1. Run a hot water cycle with vinegar or a specialized washing machine cleaner.
  2. Wipe down the door gasket and drum after each use to prevent moisture buildup.
  3. Leave the door ajar between cycles for improved ventilation.

15. Clothes Coming Out Too Wet

Description: After the spin cycle, clothes are still excessively wet.

Cause: Unbalanced load, malfunctioning drain pump, or issues with the spin cycle.


  1. Ensure loads are balanced and evenly distributed in the drum.
  2. Check the drain pump for clogs and clear any obstructions.
  3. Inspect the spin cycle for irregularities and consider professional assistance if needed.

16. Unresponsive Controls

Description: The washing machine’s control panel is unresponsive, and buttons do not function.

Cause: Faulty control board, loose connections, or electronic malfunction.


  1. Check for loose or disconnected wires in the control panel and reattach if necessary.
  2. Power cycle the washing machine by unplugging it for a few minutes and then plugging it back in.
  3. If the issue persists, consider replacing the control board.

17. Leaking Water During Operation

Description: Water leaks from the washing machine during the washing or spinning cycles.

Cause: Damaged hoses, faulty water inlet valve, or issues with the door seal.


  1. Inspect hoses for cracks or leaks and replace if necessary.
  2. Check the water inlet valve for defects and replace if malfunctioning.
  3. Examine the door seal for damage and replace it if needed.

18. Clothes Getting Snagged

Description: Clothes are getting caught or snagged during the washing cycle.

Cause: Rough edges on the drum, damaged agitator, or foreign objects in the drum.


  1. Inspect the drum for any sharp edges and smooth them out if possible.
  2. Check the agitator for signs of damage and replace if necessary.
  3. Remove any foreign objects from the drum that may be causing snags.

19. Unusual Vibrations

Description: The washing machine vibrates excessively during operation.

Cause: Unevenly distributed load, damaged suspension system, or leveling issues.


  1. Ensure that the load is evenly distributed in the drum.
  2. Check the suspension system for damage and replace any faulty components.
  3. Verify that the washing machine is level on the floor.

20. Lingering Detergent Residue

Description: Detergent residue remains on clothes after the washing cycle.

Cause: Use of too much detergent, clogged detergent dispenser, or water temperature issues.


  1. Follow detergent usage guidelines and avoid overloading the dispenser.
  2. Clean the detergent dispenser regularly to prevent clogs.
  3. Ensure that the water temperature is appropriate for the detergent used.

21. Excessive Noise During Spin Cycle

Description: Loud and unusual noises occur specifically during the spin cycle.

Cause: Worn-out bearings, loose components, or foreign objects caught in the drum.


  1. Inspect the bearings for wear and replace if necessary.
  2. Tighten any loose components within the drum or surrounding areas.
  3. Check for foreign objects, such as coins or small items, that may be causing the noise.

22. Foul Odor Inside the Drum

Description: The washing machine drum emits a bad smell, affecting the freshness of the laundry.

Cause: Mold, mildew, or bacterial growth inside the drum or rubber gasket.


  1. Run a hot water cycle with vinegar to eliminate mold and mildew.
  2. Clean the rubber gasket and drum regularly to prevent bacterial growth.
  3. Leave the door ajar between washes to allow proper ventilation.

23. Incomplete Wash Cycles

Description: The washing machine fails to complete a full wash cycle.

Cause: Timer or control board issues, faulty sensors, or interrupted power supply.


  1. Check for any disruptions in the power supply and address the issue.
  2. Inspect sensors and wiring for damage, replacing any faulty components.
  3. If the problem persists, consider replacing the timer or control board.

24. Excessive Foam During Wash

Description: Too much foam is generated during the washing cycle.

Cause: Incorrect detergent usage, using the wrong detergent type, or water quality issues.


  1. Use the appropriate amount and type of detergent for the washing machine.
  2. Ensure water quality meets recommended standards for optimal detergent performance.
  3. Run an extra rinse cycle to remove excess detergent from clothes.

25. Spin Cycle Issues

Description: Problems specifically related to the spin cycle, such as incomplete spinning or no spinning at all.

Cause: Faulty lid switch, issues with the drive belt, or motor malfunctions.


  1. Check the lid switch for proper functioning and replace if necessary.
  2. Inspect the drive belt for signs of wear and replace if it is damaged.
  3. If the motor is suspected, consult a professional technician for repairs.

Whirlpool WTW5100HW Washing Machine User Reviews

Explore what users are saying about their experiences with the Whirlpool WTW5100HW Electric washing machine. In this section, we delve into both positive and negative feedback to help you make an informed decision.

Positive Reviews from Whirlpool WTW5100HW Electric Washing Machine Users

  • Some users were satisfied with the efficient water usage of the Whirlpool WTW5100HW, as it senses the water level based on load size, contributing to a more eco-friendly laundry process.
  • Several customers appreciated the large tub capacity of the washing machine, making it convenient for handling both small and large loads with ease.
  • Users found the absence of an agitator to be a positive feature, contributing to a quieter washing experience and providing more space for clothes in the tub.
  • Positive feedback was received regarding the user-friendly interface, with users finding it easy to navigate through various options, including the sensoring option for load detection.
  • Many customers praised the multiple features offered by the Whirlpool WTW5100HW, showcasing its versatility in handling different types of laundry and providing a range of washing options.

Overall, the positive reviews highlight the Whirlpool WTW5100HW as a reliable and user-friendly washing machine, offering efficient performance and a variety of features to enhance the laundry experience.

Negative User Reviews of the Whirlpool WTW5100HW Electric Washing Machine

  • Some users were not satisfied with the loudness of the machine, particularly during the spin cycle. This issue was highlighted as a significant drawback.
  • Several customers experienced a persistent and troubling noise from the machine after a short period of use. The noise was described as a major concern affecting the overall satisfaction with the product.
  • There were complaints about the machine malfunctioning, flipping breakers off, and displaying error codes. Users expressed frustration about the inconvenience and the time taken for service and repairs.
  • A common issue reported was the washer’s inadequate water level for large loads, causing problems with cleaning efficiency. Some users had to manually add water to achieve satisfactory results, affecting the machine’s performance for certain tasks.
  • One user expressed dissatisfaction with the durability, stating that the machine broke down within a few months of purchase. The concern was compounded by the lack of a replacement offer, causing inconvenience to the customer.

Based on the negative feedback from Whirlpool WTW5100HW Electric washing machine users, it appears that issues related to noise, malfunctioning, water levels, and durability have been recurring concerns.

Despite the negative feedback mentioned above, it is important to note that the majority of users were satisfied with the Whirlpool WTW5100HW Electric washing machine. While some experienced issues, the overall customer sentiment indicates a positive reception of the product.

Whirlpool WTW5100HW Washing Machine Manual

The operating instructions for the Whirlpool WTW5100HW washing machine can be found on the manufacturer’s website. You can access the manual here.

Whirlpool WTW5100HW Electric Washing Machine Frequently Asked Questions

1. How can I address the loud noise issue during the spin cycle?

Some users have reported loud noises during the spin cycle. To address this, make sure the machine is properly leveled on a flat surface. If the issue persists, it is recommended to contact customer service for further assistance.

2. What should I do if my Whirlpool WTW5100HW machine displays an error code?

If your machine shows an error code, consult the user manual for troubleshooting steps. In case the problem persists, reaching out to the customer service or a certified service center is advised for professional assistance.

3. How can I optimize water levels for larger loads?

Users experiencing issues with inadequate water levels can manually add water for larger loads. However, it is recommended to follow the guidelines in the user manual for load size and water level adjustments to ensure optimal performance.


For any problems encountered with your Whirlpool WTW5100HW Electric washing machine, it is advisable to refer to the manual, contact customer service, or seek assistance from an authorized service center. These resources provide valuable guidance and solutions to address issues effectively.

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About the author

David Brimson, a seasoned professional in the household appliance industry, began his career with an extensive tenure in the assembly production of major household appliance brands. Leveraging his hands-on experience, he embarked on the establishment and growth of a network of repair shops.

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